Australia Post's Head of Retail Operations Support, David Morris, joins us on the POAAL Podcast to discuss parcel scanning, peak season preparations, and new scanning technology.
- The role of Australia Post's Retail Operations Support team
- Customer expectations for scanning
- How correct scanning reduces customer complaints
- Distribution of new PDTs (hand-held scanners) to the LPO network
- The "awaiting collection" scan
- Transfer scans
- Customer notifications
- The Australia Post app
- Storing carded parcels at the LPO
- Preparations for peak season
Listen to the discussion via the player below:
