Consumer Information

Are you a customer of Australia Post? POAAL has prepared some information on Australia Post along with some handy links.

Australia Post website

Australia Post provides a range of information and services on its website.Some of the services available at the Australia Post website include:

  • Finding your nearest post office
  • Postcode directory
  • Information on postal products and services
  • Making a passport interview appointment
  • Calculating postage rates


Making a complaint

If you wish to complain about Australia Post’s services, in the first instance you must contact Australia Post. You can do this by contacting Australia Post on their customer contact number 13 76 78, or visit the Australia Post website. If you are not satisfied with the response you receive from Australia Post regarding your complaint, then you may contact the Commonwealth Ombudsman.

Department of Communications

The Minister for Communications and the Minister for Finance are the two Ministers who have responsibility for Australia Post under their portfolios. Australia Post is a Government Business Enterprise. As such, the Minister has limited powers to direct Australia Post. Australia Post is responsible for its own day-to-day operations. For more information on the Minister’s and the Department’s roles with regard to Australia Post, visit the Department of Infrastructure, Transport, Regional Development, Communications and the Arts website.

Stamp issues

Would you like to suggest a subject for a postage stamp? Australia Post has a policy regarding postage stamp issues. Read Australia Post’s policy here. [PDF]