POAAL Podcast: managing carded parcels

POAAL's Bob Chizzoniti discusses tools and work processes to help manage carded parcels in the LPO:

  • Outlet Parcel Overview Tool
  • Monitoring carded parcel volumes in the post office
  • Issuing second notices
  • Digital second notices
  • Contacting customers to encourage faster parcel collectionBeing proactive in managing carded parcels
  • Encouraging customers to sign up for the Australia Post mobile app
  • Parcel Locator tool
  • Returning uncollected carded parcels
  • Getting on top of managing carded parcels before the Christmas rush