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LPO premises is often a hot topic at POAAL meetings. How much space in your business does Australia Post want? How much floor space in your business should be allocated to Australia Post work? What is the balance between Australia Post-sourced work and other? How much space should you allocate for private boxes? How much signage can you use inside your premises? Where should you place the EPOS terminal and scales? Can non-AP billpay be transacted at LPOs? What do you do if AP wants to categorise your LPO as "stand alone"? (POAAL doubts that there are any true "stand alone" LPOs in Australia as all would provide some non-AP sourced products/services, even if only a fax service.) These and many more questions are posed by Licensees when considering how much of their floor space should be dedicated to AP-sourced business.Licensees should note that the floor space allocated for only AP-sourced business must be agreed between the Licensee and AP - it must not be imposed on the Licensee by AP. When considering the allocation for defined AP floor space at their LPO, Licensees should consider many factors, including foot traffic, margins, staff and customer safety, security, mix of business and Protected Products (Annexure B). Licensees wanting more information should contact their POAAL State Chairman, or come along to a POAAL meeting and ask the question.Licensees should remember: it is your business and you know your customers, however Australia Post is a strong brand and often draws foot traffic for your entire business. Aim to achieve a good mix of business to give balance to your investment - this will help to reduce the impact of seasonal or other "ups and downs."New Licensees should be particularly careful to scrutinise any floor plan handed to them by AP. Do not simply sign any floor plan provided by AP. If you have any questions, ring a POAAL representative or check the implications with your solicitor before you agree to and sign the floor plan.Licensees selling their LPO should ensure that any changes to the floor plan demanded by AP as a condition prior to sale will not impact adversely on the business - this could have a negative effect on your sale price.
