Inspect your file

Check out your file held by Australia PostLicensees: Have you made an appointment with Australia Post to look at your file?AP keeps files on all Licensed Post Offices and Licensees. When POAAL negotiated the LPO Agreement we insisted that it contain a clause to enable Licensees to check the accuracy of the content of the material held by AP in individual Licensees' files.It's certainly worth checking. Find a date that suits you, give AP one day's notice and go in and have a look at it.Don't be put off by AP - they are obliged to permit you this access. Check it carefully to make sure that it contains everything that you believe it should and that the material is accurate. What should you be looking for?

• AP's copy of your LPO Agreement
• Any updates and special conditions to your LPO Agreement
• Copies of correspondence and notices to you from AP
• Correspondence from you to AP
• The same applies for emails and faxes
• Internal memos/emails/reports etc regarding your LPO
• Anything relating to you and your LPO since you became the Licensee

The clause of your LPO Agreement that relates to this is Clause 15c. Check your LPO Agreement and know your rights.